I don't usually do this, but I really need to blow off some steam.
I remember I got a notice about the new Excite Email some time ago, offering loads of things, though having just gotten acquainted with Gmail, the only thing I noticed was the 1GB storage. So it was with horror that I logged on to my email account on the big day of the switch only to find a bloated, non-intuitive piece of big, stinking, interweb faeces!
Gone was the clean, easy HTML, replaced by yet another failed attempt to make a web-based service look more like a desktop application. Logging in, I wasn't shown the email page, but instead a portal with 90% empty space because of all features that I don't need that I hadn't taken use of. And in a small, small box in the top-right corner, I could, after waiting for the whole behemoth to load, see that I had "New emails (wait for it while it loads...) 0". (That's right, it still says "new emails" even though you don't have any.)
Opening the email treats you to another little loading screen, after which you're free to read your email. Too bad that the default behaviour has been changed, so where before simply clicking on the email opened it, now it merely displays it in a tiny preview below the inbox. If you want it in a window of reasonable size, you have to double-click it. Pardon me, but I was under the impression that double-clicking was generally reserved for desktop applications and internet links required only one click.
And that's just for reading. Want to flag a message as spam? Choose "Junk" from the "Flag as" menu, two clicks where previously it only took one click.
But the most odd addition is that of a contextual menu. Accessed in the regular way, by the secondary button on the mouse, it displays a load of redundant options, the most mind-boggling of which is "Read", which does nothing at all, as it doesn't open any new window with the message, and it is already displayed in the preview window once the mail is clicked on. This is all of course if you can actually see the contextual menu, since the designers seem to have completely missed the possibility of browsers having their own contextual menues also accessible via the secondary mouse-button.
All in all, it is a complete mess, and the main decider for me switching to Gmail as my main account. If only there was a way to migrate all of the mail on Excite to Gmail, but with no batch-forwarding, it would take excruciatingly long, so I fear I must keep it around for the time being.
Edit: I'm not sure if it will have any effect, but here's the link to the feedback page that was mentioned in the mail from Excite about the new system if you want to try contact them via that. If they would only add the option of a "classic" GUI then I'd be satisfied myself.
Also, a comment tipped about the feedback system they have for Excite. "Give specific examples of what needs to be fixed. Don't rant, and keep your response polite and professional."